The hotel will not respond to my emails. We would be pleased to welcome you again. Service at the front desk was good when we needed to call a cab back to the airport. Best regards, Best Western Beausejour's Team, UlverstonJanet, Ulverston, United Kingdom. We thank you too for your loyalty. I would not trade this hotel for anything. Super fast free internet and ample on site parking, lots of leisure space in and outside, a well stocked small bar serving drinks on the terrace, pool and loungers. A pity the tv only had BBC World Service and CNN in English but I blame the French Freeview rather than the hotel. The buffet breakfast is good. There is also a lovely jacuzzi and sauna room which you can hire for 40 euros an hour. this is our 13th year (my mom chandra blok and i nekki).it is now quite elegant with the lovely updgrades done to the rooms very cozy, quite charming, understated ,subtle elegance all thruout, very close to the bus and railway station, can walk to the sanctuary as well. Its located in the center so you can walk to the city center and to the Grotto. Thank you for your comment. Make sure to visit the Grotto early in the morning for quieter time and if you speak English, let the ladies / gentlemen at the Holy Baths know so they can guide you in prayer in your language. Also, we are delighted to know that you had a wonderful dining experience. We hope to welcome you back on a future visit. We offer a wide selection of room categories of different sizes ranging from a single room to a double comfort room. We hope to welcome you back. Beds are very comfortable. A very lovely boutique hotel facing a river and 7mins walking distance to the Sanctuary of Our Lady of Lourdes. We are glad that you had a pleasant stay at the Hotel Best Western Beauséjour Lourdes and that the room met your expectations. Superior room. It is no more than 10 minutes walk to the centre. Thanks for alluding to the good service delivered, tranquillity and comfort. Hotel is clean and contemporary. I should've stayed there instead, but I decided to give BW a try to earn more points. We hope to welcome you again here soonly. We stayed here for 2 nights in January 2019 in a Privilege Queen Room, a modern room on the 3rd floor with a nice view of the town from the bedroom and the bathroom. Our room was on the first floor and we found it a tad small but quite serviceable. Cetainly our destination next time in Lourdes. Our location is one of the things we are very proud of about our hotel. The view of the mountains was stunning. Location is about 5 (or so) minutes walk from the Sanctuary, hotel itself has a great view of the mountain and river across from it. The women in the lift was reassuring one morning after the behaviour of a member of staff. It is truly rewarding for our team to be commended by a guest and we are delighted that you received courteous and professional service. It is always a pleasure to welcome a returning guest and we would like to thank you for your continued custom over the years. A Best Western with a traditional taste both in style and appearance. on arrival we had a delay of 1 hour but still taxi was there for us excellent this hotel is a nice 5 minuite walk to the holy domain. Nonetheless, it is nice to know that you were pleased with your room. We stayed here for two nights with our two young children. Many thanks. Best wishes, M. Martin, General Manager, Dear Steve E, Thank you for your kind review about your stay with us. We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer. Free wifi that you just have to sign in for every 24 hours. Thanks for mentioning the nice view. Your comments will help us to improve our quality and to make the stay of our guests even more confortable. The staff are all very helpful and friendly. Breakfast is very good. Check in was swift and pleasant. Kind Regards. I am giving it 3 stars only because customer service is lacking. Free Wifi. We take good note of your remarks. Find cheap Best Western hotels in Lourdes with real guest reviews and ratings. I really regret what happened during your meal. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. Upon arrival at breakfast at 9.20 am the staff lady greeted my wife and I with a hard look at her watch as if to indicate we were late for breakfast but breakfast was until 10am so we arrived in plenty of time! It was sparsely furnished for what had been described as a superior room. The plus points, it was really stylish indeed, everything worked perfectly, the toilet was separate from the bathroom, nice bathroom products, the small bed was extremely comfortable.. Our breakfast was included. Easy walk to the grotto 10 minutes. We look forward to seeing you again. Our tasty breakfast is a full buffet that caters to everyone's tastes at only 12 €. Hotel-cmanager, M. Martin, General Manager at Best Western Hotel BeauSejour Lourdes, responded to this review Dear guest, Thank you for such an excellent rating. Hope your stay in Lourdes was otherwise enjoyable and hope to see you back someday soon… Best regards, Best Western Beausejour's team. Also, close to restaurants and shops. Breakfast was cold continental with the option to cook your own boiled eggs, many people took eggs expecting them to be cooked, great fun when they cracked then open and raw egg fell onto their plates. Popular attractions Basilica of Our Lady of the Rosary and Basilica of the Immaculate Conception are located nearby. We are gla dto know that you enjoyed your stay, and we're delighted to know that you found the staff pretty good. Kind Regards. There is insufficient space to unpack and storage materials. We did not use the pool, but it looked fine. Enjoy free WiFi, free parking, and an outdoor pool. If you want plenty of room, book something larger. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. When we were there parking was free. Location is perfect. The location was excellent for walking to the Grotto and various pilgrimage sites of Lourdes. I would appreciate if you could contact me personally so that we can discuss this matter further. Your loyalty is greatly appreciated. The triple came with three separate single beds one being a rollaway. The staff was helpful and friendly as well. We are happy to know that you enjoyed your stay here, and that you found our buffet well organized and our staff helpful. The rooms overlook Pyrenees Mountains. We thank you for having stayed in our Hotel and are glad you enjoyed it. We would be pleased to welcome you again. We are pleased to know that you were happy about the location of our hotel which is in front of the railway and about 10 minutes walking from the Sanctuary of Lourdes. We look forward to the pleasure of welcoming you and your mother back on your next visit. Hotel-cmanager, General Manager at Best Western Hotel BeauSejour Lourdes, responded to this review Dear Guest, Thanks for this nice review. The hotel generally is spotless and well maintained. Be sure to understand directions for their private parking. It was a pleasure to be at your service. I also want to state that we offer a wide selection of room categories of different sizes ranging from a single room to a double comfort room. We are glad to know that you find the staff nice. The room was surprisingly small (by U.S. standards), but comfortable and I had no complaints. Look out for the bus schedule at the airport entrance. Improvements regarding the rooms and bathrooms size are actually expected around December. We felt that we were insulted by the staff. We regret that this happened and we agree that our head waiter made an error not to accept the rate of the set menu that was mentionned in the flyer We just changed our restaurant Menu, and we indeed forgot to change the flyer in some rooms, but that is our fault. In order to understand you can tell us your room number and dates of your stay because we can not identify you with your name on our software. Don't let the “Best Western” part of there name keep you away. We look forward to welcoming you again. The rooms were as great size and spotless, they had a mini bar, tea & coffee making facilities as well of many other little extras. Well managed hotel but the staff are not well trained and require some mental health support. Le Best Western Plus Rive Droite & Spa **** à Lourdes… Une adresse chic où l'on s'y ressource. Your loyalty is greatly appreciated. When you pay for breakfast , you expect the breakfast options to be available. I have no doubt that this will be my first choice of hotel the next time I'm back in Lourdes. M. Martin, General Manager, Dear Guest, Thank you for this positive feedback. Breakfast had all you could wish for. First the receptionist gave us the keys to a room which was occupied by other guests. But we were in France, so the room size is what one would find in many hotels in Lourdes. It was quite spacious and comfortable stay. BW has not answered my questions. It's rewarding to read that you liked the design of our hotel located in a beautiful surrounding. It is kind of you to let us know that you plan to return. Yours sincerely, M. Martin, General manager, Dear customer, We thank you for your comments regarding our services and we're glad to know that you ate and slept well in our hotel/restaurant. Thank you for the time you have taken to review your stay. We will stay here again on any future visits to Lourdes. Our room was clean and our bathroom, equally so. However, for the price it is a great hotel. This hotel is just five minutes walk to the Holy Grotto & is very close to local amenities, shops, bars & restaurants. Hotel Best Western Beauséjour Lourdes dwells a convenient base to explore the city with its location in the heart of the lively centre of Lourdes, a few steps from the train station and not too far from the holy sanctuaries. We invite our guests to let us know about their needs so we can intervene accordingly. Our guests praise the restaurant and the helpful staff in our reviews. We arrived early in the morning on the day we were to check in, hoping to just drop off our bags and go to the Sanctuary. We really regret that you were not impressed by all the services that our hotel provides. We did not opt for breakfast included as there are so many Cafe's in Lourdes to choose from. Best regards. Guests have described it as a very good hotel with a rating of 8.6 points based on 716 verified guests opinions. Our room had a private roof terrace & had a very comfortable double bed which was perfect for a good nights rest after a day of walking & siightseeing. Hotel-cmanager, M. Martin, General Manager at Best Western Hotel BeauSejour Lourdes, responded to this review Dear Steve E, Thank you for your kind review about your stay with us. Upon entering the hotel you climb a small set of stairs, there is a wheelchair elevator to the right of the entrance. Highly recommend. I wasn't asking for 5 or 10 Nescafe packets! Customer service was great. Didn't deal too much with hotel staff as we knew where we were going but they seemed pretty good. It is located across the street from the train station so if you arrive by train it's a short walk to the hotel. The hotel was very clean, sheets, towels and table cloths very crisp and white. Our bikes were safely stored and we were given the space to assemble them. Of all of the hotels in Lourdes, I would stay here. However, it was my Assistant, the blonde Lady, who was on duty. It has a good size swimming pool and the location is perfect. I booked this hotel for such reason and also a comfortable walking distance to the sanctuary. stayed here for one night last November when Lourdes was a lot more quiet its a 5 to 7 min walk to the Shrine the hotel has a great view of the river and mountains across well maintained and very conveniently Located. It is hard to beat this hotel for value and comfort. We look forward to the pleasure of welcoming you back on another occasion. Indeed, we intend to renovate completely and reorganise some of our rooms. my wife and i just spent 5 wonderfull days in this hotel. However, I slept better on the second night as I did not feel anyone moving about until about 0630am. Hope your stay in Lourdes was otherwise enjoyable and hope to see you back someday soon… Best regards, Best Western Beausejour's team, Dear costumer, We're glad to know that you enjoyed your stay with us and we sincerely thank you for leaving your comments above and your future recommendations. Dear Client, We work every day for clients confort & pleasure. The size of the room is quite small and the bathroom very tiny... this is the negative aspect. My only regret was not having booked the breakfast since most of the testosterone were closed for the winter season. The rooms aren't overly large but comfortable and if you get a room facing the pool and mountains you will have a beautiful view, especially in the morning. Kind regards, M. Martin, General manager. She did not say good morning, she was extremely rude and she reluctantly brought us to our table. Since I was last here the hotel has been refurbished and the upgraded bathrooms are superb! We want to inform you that our double rooms measure 15 M2, while the Triple and Privilege double are 17 M2. We did not eat in hotel as there are many cafes & bars in the vicinity. Food was fine and our family room as expected but very stuffy as the ac didn't really work. Hope your stay in Lourdes was otherwise enjoyable and hope to see you back someday soon. We hope to welcome you back. A central location - very handy for the station and the centre of town - parking was no problem. It has never disappointed me and I will continue to stay here though there are closer hotels to the Shrine at which I have also stayed. Hotel guests will also appreciate the hotel's proximity to the village which offers a variety of shopping and dining options. Warm regards, M. Martin, General Manager. I asked for an extra instant coffee packet on my second night at the hotel and I was refused, because they said it is only given as a welcome gift on the first day! It was our first visit and brought new gifts to us spiritually. Negative: Really, there's nothing to write here! Very good and true advice. (for all the help shown to both my mom and i, we have no words except) may god bless you all. Your recommendations are truly appreciated. We only had breakfast once as it was quite a let down, we arrived around 9.15am and there was not much left to choose from and the staff were too busy cleaning up to replenish supplies. More importantly, the rooms were clean and reasonable priced. The instruction for using safe deposit box were incorrectly listed, which resulted in an unforgettable unfortunate personal experience, which we can only blame ourselves for. We are pleased to know that you had a wonderful dining experience. WiFi is free, and this hotel also features a restaurant and a bar. The double room was provided with two single beds put together with separate sheets which for two individuals would be OK but for a couple not ideal. Wherever Life Takes You, Best Western Is There® Each Best Western® branded hotel is independently owned and operated. We hope to welcome you again in Lourdes soonly. This Hotel has grace and style and true French Hospitality. 10 cents? If we stayed in Lourdes again we would consider this hotel again, the staff were really nice! We are looking forward to welcoming you again for a longer stay. very clean, modern, highly educated family staff, very good breakfast, lovely view from balcony mountains, river and castle. Total for the one night stay with taxes was €98. The satisfaction of our guests during their stay among us is very gratifying for our team; we are delighted to hear that your stay at Best Western Beauséjour Lourdes met your expectations. It's a pleasure to see you again The reception, My room on the 5th floor had a terrace in the back where I could enjoy an afternoon snack or happy hour. You felt like you were in a French hotel and we would return. Best wishes for 2019! Me and my girlfriend stayed there for a weekend. Stayed 3 nights while on short pilgrimage to Lourdes. The Best Western Beausejour is located in Lourdes, France surrounded by picturesque views of the Pyrenees Mountains. Excellent hotel! The hotel is visible from the train station. It is literally across Gare de Lourdes. Thanks for pointing out the good quality of our breakfast and dinner; we are glad you enjoyed the food we served. We invite our guests to let us know about their needs so we can intervene accordingly. I stayed here a couple weeks ago. We will welcome you back with a great pleasure! It was off season when we were there, I would consider that a great value for the internet rate of €121.6 a night for a Superior Family Room. It would be a great pleasure for us to welcome you again with a superior experience. The rooms and the entire hotel are immaculately clean, the staff are superb... professional, friendly, efficient and happy to help. The lady staff was very loving and sweet to talk. Best regards. Dear Customer, Thank you to share your opinion about Best Western Beausejour Hotel with us. Staff is very helpful and breakfast buffet is well organized. #2 Best Value of 241 places to stay in Lourdes. Our tasty breakfast is a full buffet that caters to everyone's tastes at only 12 €. Popular attractions Basilica of Our Lady of the Rosary and Basilica of the Immaculate Conception are located nearby. Looking forward to seeing you soon. This Lourdes hotel offers superior service in a breathtaking setting in the Hautes-Pyrenees region of France. This is the only hotel I would consider in the future, as I go to Lourdes every year. We are happy that all the facilities were to your satisfaction. The hotel had the feel of a four star hotel rather than a three and we throughly enjoyed our stay. The hotel is fine Lourdes and St Bernadette exploited to the hilt. Book Lourdes Best Western hotels and get the lowest price guranteed by Trip.com! Free parking. Our room had french doors that opened onto a small balcony, not really big enough to sit on but fresh air was lovely. The Best Western Beausejour is located in Lourdes, France surrounded by picturesque views of the Pyrenees Mountains. We are glad that you had a pleasant stay at the Hotel Best Western Beauséjour Lourdes and that the hotel met your expectations. Hotel-cmanager, M. Martin, General Manager at Best Western Hotel BeauSejour Lourdes, responded to this review Dear Dcheasman, It's rewarding to read your positive feedback about your recent stay at Best Western Beauséjour Lourdes. We are very glad you spent an enjoyable moment in our Hotel & could appreciate our different services. The room was spotless, the beds were comfy and there were clarins toiletries. It's a pretty good location for able-bodied folks like me and members of my family. Myself and my husband and grandma brought my mum and dad (their first time in Lourdes). We would like to thank you again for recommending us to future travelers. A small cosy hotel suitable for both business or pleasure with access to all amenities. I also want to state that we offer a wide selection of room categories of different sizes ranging from a single room to a double comfort room. We look forward to welcoming you again. We would be pleased to propose one of your choice. Guests can rest easy knowing there's a carbon monoxide … So a bit boring if you are staying for a week or longer. We appreciate it. We appreciated the thoughtful touches such as automatically operating night lights to guide you to the bathroom if you got up during the night, the tea and coffee facilities, and the shelves. This hotel is very close by to the train station and also to the main shrine by bus. See you hopefully next year. This is the best in lourdes ,especially due to the dedicated ,polite and courteous ,loving caring attention given by Mr Martin and Ms Bire and the entire staff during our stay. We want to inform you that our double rooms measure 15 M2, while the Triple and Privilege double are 17 M2. Pascal M, Assistante commerciale at BEST WESTERN Hotel Beausejour Lourdes, responded to this review Dear custumer, We would like to thank you to post your review and share your point of view with us. Stay at this 3-star golf hotel in Lourdes. The bathroom had patio doors which opened (to a balcony over looking the road),bathroom also had hairdryer. Your positive feedback encourages us to keep striving to uphold our high standards. Our location is one of the things we are very proud of about our hotel. No dinner service was on offer but it is well located for restaurants. The Best West Western BeauSejour was a great deal across the street from the train station. All rooms have satellite TV and some rooms offer a balcony. The staff are lovely and kind.Nothing was too much trouble for them. The hotel is beautifully decorated and spotlessly clean. Best wishes, M. Martin, General Manager. Best wishes, M. Martin, General Manager, Dear Mrs Gaston, Thank you for such a glowing review. We are glad that you had a pleasant stay with us and that you found us to be of good value. Best regards, Hello sir, We follow your comment that we seem somewhat inconsistent. We are sorry for this incovenience but in that case you should better call the reception during your stay, to inform us about your problem, to be able to resolv it. Great hotel very helpful fantastic views from our room food in restaurant very reasonable.its located in the heart of Pyrenees we didn't realise that Lourdes was a city so much to do and see.the sanctuary was amazing. Spent three nights recently at this hotel. Then the receptionist gave us a horrible room, after we complained he gave us a better room. Best regards, Best Western Beausejour's Team. We are also delighted to know that you found our staff to be friendly and professional and we are very glad that you appreciated the cleaness of your room (facing the garden) and also the quality of the food that we serve in our Restaurant Le Parc. Breakfast is served in the dining room and offers a standard French breakfast. I wish you had reported the issue at the breakfast immediately. Pascal M, Assistante Commerciale at BEST WESTERN Hotel Beausejour Lourdes, responded to this review Dear Customer, We would like to thank you to share your reviews about Best Western Beausejour Hotel on Tripadvisor. It has put a smile on my face for the rest of the day! Hoping to have the pleasure to welcome you back to discover more Lourdes sites! Pascal M, Propriétaire at BEST WESTERN Hotel Beausejour Lourdes, responded to this review Dear guest, Thank you to post your review about Best Western Beausejour Hotel on Tripadvisor. My team members and managers are always available at the reception. We do offer a wide selection of room categories of different sizes, so should we have the pleasure of hosting you in the future, may we suggest you select a room in a higher category that would fit your requirements better. The location of the hotel is strategic when travelling via train. Very pleasant hotel. Please note that we offer larger bedrooms like the Prestige or Family rooms. Very close to the train station and a few minutes walk to Lourdes Sanctuary. - See 136 traveller reviews, 132 candid photos, and great deals for Best Western Plus Hotel Le … Small balcony as well. There are is a shortage of electrical outlets in the room. Pascal M, Assistante Commerciale at BEST WESTERN Hotel Beausejour Lourdes, responded to this review Dear customer, Further to your review, we would like to thank you so much to share your opinion with us. Not Paris, but the pricesaren't Paris either. As we tried to eat our breakfast there was another lady clearing tables and in doing so she was purposely making as much noise as she could. The Best Western Beausejour is ideally located in the center of Lourdes. Thank you for mentioning the great lengths our team went to in order to make your stay as comfortable as possible. Best Western Beausejour Hotel Lourdes features climate control, coffee/tea making machines and a dressing room in every guest room. Hotel Best Western Beauséjour Lourdes dwells a convenient base to explore the city with its location in the heart of the lively centre of Lourdes, a few steps from the train station and not too far from the holy sanctuaries. We look forward to seeing you on a future trip. Conveniently located across the train station. Best wishes, M. Martin, General Manager. It has a nice restaurants and the food was great. The hotel is quiet and well located with a large parking and a direct access to the railways station and the Grotto. Pascal M, Directeur général at BEST WESTERN Hotel BeauSejour Lourdes, responded to this review Dear client, What a pleasure to welcome your commentary! We rejoice to know that you valued our convenient location in the center of Lourdes, at few steps away from the train station.